We would normally ship your order within 3 working days of receiving payment. Please contact us for exact times or to make special delivery arrangements.
We apologise if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund if you notify us within 7 days of receiving the goods. Please telephone us on 0800 766 594 with the details of your order and we will arrange collection.
Please note our delivery charges are based on standard courier catchment areas and do not include rural deliveries. Our free delivery offer applies to the Auckland region only. There are also delivery restrictions on certain products, which are clearly detailed within their descriptions. Please contact us for a delivery quote before making payment if you are unsure about anything.